teacher and students in automotive garage

Automotive service manager and service advisor skills will be emphasized. Repair orders will be covered in detail, including how to calculate labor, parts and other fees. Proper terminology and best practice for writing a work order will be covered. Customer service skills including communication skills, service consulting, customer relations, and making the sale will be covered. Safety compliance, employee management, expenses and general shop management will also be covered. The Automotive Service Management certificate requires 21 credits in the courses listed below.

For more information about Automotive Service Technology, please visit the program page.

Certificate Requirements

Field of Study Code: AUTO.CER.SERV

AUTO 1110Engine Design and Operation3
AUTO 1120Manual Drive Train and Axles3
AUTO 1131Automotive Electrical I3
AUTO 1140Suspension, Steering and Alignment3
AUTO 1301Automotive Service Consulting3
AUTO 1302Automotive Service Management3
MANAG 1100Supervision3
or BUSIN 1161 Entrepreneurship
Total Credits21